At Smooch Beauty, every order is handled with the same intention and care that goes into crafting our products. From the moment you place your order to the moment it arrives at your door, we are committed to making the experience as smooth and swift as possible. Below you will find everything you need to know about how we ship.

Please note that shipping timelines are indicative and may vary depending on your location and courier availability.

Order Processing:  We prepare and dispatch most orders within 24–48 business hours of placement, excluding weekends and public holidays.

Order Delivery:  Once dispatched, orders are typically delivered within 2-4 business days, excluding weekends and public holidays. You will receive a shipping confirmation email as soon as your order is on its way.

We offer two delivery options at checkout:

• Standard Shipping:  FREE on all orders — the shipping cost is included in your product price.
• Express Priority Shipping:  For just INR 99, upgrade to our Express Priority service for faster dispatch and a premium delivery experience, with most orders arriving within 3 business days. Ideal when you need your Rada Beauty essentials in a hurry.

Once your order has been dispatched, you will receive an email notification containing your unique tracking number. You may use this to monitor the progress of your delivery in real time.

To get real time delivery updates for your order click here

If your order has not been delivered within 7 business days of receiving your shipping confirmation email, please do not hesitate to reach out to our Customer Experience team. We will look into it immediately and ensure it is resolved to your satisfaction.

When contacting us, kindly have the following ready:

• Your Order ID
• Your full name & phone number
• Your complete shipping address

We aim to respond to all delivery enquiries within 48 business hours.

If you have any questions about our refund policy, please contact us at:

Email: support@smoochbeauty.in

Thank you for shopping with Smooch Beauty. We value you and are committed to providing you with the best possible customer service.