Smooch Beauty makes it easy to track your order anytime. You can check it in two ways:

1. Via Order confirmation email - After your purchase, you’ll receive an email with your order details and real time status.

2. Alternatively, you can visit our tracking page here. On the tracking page, enter your Order ID to check the progress of your delivery in real time.

Need help? Contact us anytime:
Email: support@smoochbeauty.in

Orders are typically processed and dispatched within 24 hours (excluding weekends and holidays).

Please note that processing times may be slightly extended during promotional periods and holiday seasons due to higher order volumes. We truly appreciate your patience and understanding.

Orders Already Dispatched

• Once an order has left our fulfilment centre, it is no longer eligible for cancellation.
• Cancellation requests based on a change of preference will not be entertained after dispatch has occurred.

For Prepaid Orders: All Prepaid orders enter our processing system immediately upon confirmation to ensure the swiftest possible dispatch. As a result, prepaid orders cannot be cancelled once placed. We kindly ask that you review all order details with care before completing your purchase.

Yes, We offer two delivery options at checkout:

• Standard Shipping:  FREE on all orders — the shipping cost is included in your product price.
• Express Priority Shipping:  For just INR 99, upgrade to our Express Priority service for faster dispatch and a premium delivery experience, with most orders arriving within 1-3 business days. Ideal when you need your lashes in a hurry.

At Smooch Beauty, every order is prepared with the utmost care and attention to detail.

Due to the intimate, personal-use nature of our beauty products and in adherence to the highest hygiene and safety standards, all sales are final once a product has been opened or used. We do not accept returns once a product has been opened or used.

Non-quality returns: (e.g. change of mind or wrong item ordered, unable to use the product correctly) are subject to a 35% restocking & handling fee which will be deducted from your refund.

This fee helps us maintain strict hygiene standards, ensuring that every customer receives brand-new products.

If you receive a defective or damaged product, we’ll gladly replace it with the same item. Please contact our customer support team within 48 hours of receiving your order to arrange a replacement.

Need help? Contact us anytime:
Email: support@smoochbeauty.in

Contact our Customer Support
via Email: support@smoochbeauty.in

Mention the below details:

1. Order ID

2. Full Name

3. Email

4. Reason for refund/replacement

5. Clear photos/videos of the product

No support request will be encouraged without the above mentioned details.

Refunds are typically processed within 24–48 hours after approval. However, the actual time it takes for the funds to appear in your account may vary depending on your payment provider.

If you receive a damaged product, we will gladly offer a replacement for the same item. Please contact us within 48 hours of receiving the order by filling out the Contact Form below.