Smooch Beauty is committed to providing you with the highest quality products and service. If you’re not completely satisfied with your purchase, we’re here to help.

Due to the intimate, personal-use nature of our beauty products and in adherence to the highest hygiene and safety standards, all sales are final once a product has been opened or used. We do not accept returns once a product has been opened or used.

You may return unused and unopened items in their original packaging within 3 days of receiving your order.

To request a return, please contact our customer service team at support@smoochbeauty.in

Please make sure all returned items are in their original packaging, and clearly mark the Return ID number on the outside of the package.

For non-quality related returns (e.g., change of mind or wrong item ordered), a 35% restocking & handling fee will be deducted from your refund. This fee helps us maintain strict hygiene standards, ensuring that every customer receives brand-new products.

If you receive a defective or damaged product, we’ll gladly replace it with the same item. Please contact our customer support team within 48 hours of receiving your order to arrange a replacement.

A refund will be considered solely in the following circumstances:

• The product arrives physically damaged, broken, or in a compromised condition.
• Missing items

To be eligible, your request must be raised within 48 hours of confirmed delivery. Claims submitted beyond this window will not be considered.

Mention the below details:

1. Order ID

2. Full Name

3. Email

4. Reason for refund/replacement

5. Clear photos/videos of the product

No support request will be encouraged without the above mentioned details.

Contact Email: support@smoochbeauty.in

Once we receive and inspect your returned items your refund will be issued to your original payment method within 24-48 hours. A confirmation email will be sent to you once your refund has been processed.

Please allow up to 3-5 working days for the refund to reflect in your account. If it's not reflecting in your account after 7 working days, please contact your bank.

If you have any questions about our refund policy, please contact us at:

Email: support@smoochbeauty.in

Thank you for shopping with Smooch Beauty. We value you and are committed to providing you with the best possible customer service.